The purpose of this course is to help you gain a detailed understanding of industry practices in IT service management (ITSM), as documented in the ITIL Service Transition (ST) publication.
This course offers everything you need to prepare for, take and pass the ITIL Service Transition exam, including a FREE exam voucher. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
This ITIL Intermediate course covers the management-level concepts and core information of the supporting activities within ITIL Service Transition (ST), but not specific details about each of the supporting processes. It also provides a complete overview of the Service Transition module, including all of its related activities.
The Service Transition module uses the outputs from ITIL Service Design (SD) to ensure that service solutions are brought into live operation smoothly, fulfilling agreed customer and business requirements.
This course is intended for management and supervisory level staff. You may be involved in service transition yourself, or you may just wish to understand the processes and principles involved. In order to take this course, you must have successfully passed the ITIL Foundation examination.