IT Service Management

ITIL® 2011 Foundation

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ITIL® Service Strategy (SS)

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ITIL® Service Design (SD)

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ITIL® Service Transition (ST)

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ITIL® Service Operation (SO)

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ITIL® Continual Service Improvement (CSI)

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ITIL® Operational Support & Analysis (OSA)

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ITIL® Planning, Protection & Optimization (PPO)

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ITIL® Release, Control & Validation (RCV)

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ITIL® Service Offerings & Agreements (SOA)

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ITIL® Managing Across the Lifecycle (MALC)

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