The purpose of this course is to help you gain a detailed understanding of industry practices in IT Service Management (ITSM), including continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
This course offers everything you need to prepare for, take and pass the ITIL Continual Service Improvement exam, including a FREE exam voucher. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
ITIL Continual Service Improvement is a free-standing qualification and is one of five ITIL Service Lifecyclemodules that can help you work towards achieving your ITIL Expert qualification.
The CSI module focuses on how organizations and individuals can strategically review the products and services produced by following the Strategy, Design, Transition and Operation stages of the IT Service Lifecycle. It also offers guidance on how this review process should be organized and executed.
This course is intended for management and supervisory level staff. You may be involved in work related to the Continual Service Improvement module, or you may just wish to understand the processes and principles involved.