The purpose of this course is to give candidates the skills to support an organization’s service delivery processes by bridging the service lifecycle stages.
This course offers everything you need to prepare for, take and pass the ITIL Managing Across the Lifecycle exam, including a FREE exam voucher. Success in the exam will also earn you 5 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
The ITIL Managing Across the Lifecycle (MALC) module focuses on providing candidates with the skills to support an organization’s service delivery processes by bridging the stages of the ITIL Service Lifecycle. It draws on knowledge gained at the ITIL Foundation and Intermediate levels.
The qualification demonstrates that candidates have learned the value of one combined service management practice, as opposed to several separate subject areas. ITIL processes and practices, as learned from the ITIL Service Lifecycle Stream and ITIL Capability Stream of the intermediate modules, are put into a context of delivering this value. The knowledge is then validated in the associated exam and certification.
Students who complete this course will have learnt:
- Key concepts of the ITIL Service Lifecycle
- Communication and Stakeholder Management
- How to integrate service management processes across the service lifecycle
- How to managing services across the service lifecycle
- How to Implement and improve service management capability
- Measurement, governance and organization