This course will provide you with a good understanding of the principles of the Planning, Protection and Optimization module, as well as its processes and other aspects within the ITIL Capability Stream.
This course offers everything you need to prepare for, take and pass the ITIL Planning, Protection and Optimization exam, including a FREE exam voucher. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
PPO is a collection of practices which are related to service optimization and security, as well as the related planning which supports them.
This ITIL Planning, Protection and Optimization (PPO) course focuses on the practical application of PPO practices and how they enable capacity, availability, IT service continuity, information security and demand management. It takes a detailed look at some of the processes described in the Service Design (SD) and Service Strategy (SS) modules, and examines each process in terms of day-to-day operations.
Students who complete this course will have learnt:
- Availability Management – Ensuring that all IT infrastructures, processes, tools, roles, etc. are appropriate for the agreed availability targets
- Capacity Management – Ensuring that the capacity of IT services and infrastructures are able to deliver the agreed service level targets in a cost-effective and timely manner
- Information Security Management – Ensuring the confidentiality, integrity and availability of an organization’s information, data and IT services
- IT Service Continuity Management – Ensuring that the IT service provider can always provide minimum agreed service levels by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services in case of emergencies
- Demand Management – Ensuring that the service provider has sufficient capacity to meet demand