Release, Control and Validation (RCV) focuses on the practical application of RCV practices in order to enable change management, service asset and configuration management, release and deployment management, knowledge management, request fulfillment, service validation and testing.
This course offers everything you need to prepare for, take and pass the ITIL Release, Control and Validation exam, including a FREE exam voucher. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
ITIL Release, Control & Validation (RCV) is one of the four courses that form the ITIL Capability Stream. It builds on the knowledge which you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the ITIL Service Transition and Service Operation books.
This ITIL course will help you gain competence in the aspects of service management that relate to RCV, including RCV processes, the principles of service transition, how RCV supports and interacts with other ITIL Service Lifecycle activities and how to measure RCV, including the different roles and responsibilities.
ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the IT service management life-cycle.
Students who complete this course will have learnt:
- Change Management – Enabling beneficial changes to be made with minimum disruption to IT services
- Service Asset & Configuration Management – Maintaining information about the Configuration Items (CIs) required to deliver IT services, including their relationships
- Release and Deployment Management – Ensuring that the integrity of the live environment is protected and that the correct components are released and deployed
- Knowledge Management – Improving efficiency by reducing the need to rediscover knowledge
- Request Fulfillment – Fulfilling Service Requests or requests for information
- Service Validation & Testing – Ensuring that deployed releases and the resulting services meet customer expectations, and to verify that IT operations are able to support new services