This course focuses on the design of essential IT services. It covers the entire ITIL Service Design (SD) module, providing the architectures, processes, policies and documentation that will enable you to design services which fully meet the needs of your organization or program.
This course offers everything you need to prepare for, take and pass the ITIL Service Design exam, including a FREE exam voucher. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can help you work towards achieving your ITIL Expert qualification. The purpose of this course is to help you gain a detailed understanding of industry practices in IT Service Management (ITSM), as documented in the ITIL Service Design (SD) publication.
Service Design takes the outputs from ITIL Service Strategy (SS), the preceding stage of the ITIL Service Lifecycle, and uses them to ensure that the solution designs produced are consistent with the overall strategy of the IT service provider. Good service design can improve the alignment of IT with larger business goals and user needs, making it a vital stage of successful ITSM.
This course is intended for management and supervisory level staff. You may be involved in service design yourself, or you may just wish to understand the processes and principles involved.