The ITIL Service Operation (SO) module shows students how to ensure that the strategy requirements defined in the Service Design (SD) stage and moved into a live environment during the Service Transition (ST) stage are successfully delivered. The SO stage usually involves addressing and repairing any service failures, fulfilling user requests and carrying out routine maintenance and operational tasks.
This course offers everything you need to prepare for, take and pass the ITIL Service Operation exam, including a FREE exam voucher. Success in the exam will also earn you credits towards the 22 credits required to gain the ITIL Expert qualification.
Why you should take this course:
This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.
The purpose of this course is to help you gain detailed knowledge of industry practices in IT Service Management (ITSM), as documented in the ITIL Service Operation (SO) publication. This course will provide you with a good understanding of the principles of the SO stage, its processes and other aspects of this crucial phase in the ITIL Service Lifecycle.
ITIL Service Operation (SO) is a free-standing qualification and is one of fiveITIL Service Lifecycle modules that can help you work towards your ITIL expert qualification.
The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.